# Elevate Your Business Operations with PT Telmark Integrasi Indonesia
In today’s fast-paced corporate environment, staying competitive requires more than just a great product; it requires seamless operational efficiency. Since its inception in 2016, PT Telmark Integrasi Indonesia has established itself as one of the fastest-growing Business Process Outsourcing (BPO) firms in the region. As a proud member of Quiros Networks, we specialize in offloading non-core business processes, allowing your internal teams to channel their energy toward strategic growth and market expansion.
## Comprehensive BPO Solutions
We provide end-to-end management designed to streamline your business functions. By integrating state-of-the-art technology with a highly skilled workforce, we ensure that your operations are not only reliable but also scalable. Our core areas of expertise include:
* Collections Management: Strategic debt recovery and payment management.
* Customer Service: Enhancing client satisfaction through professional support.
* Telemarketing & Televerification: Driving sales and ensuring data accuracy.
* Telesurveys: Gathering actionable market insights.
## Join Our Dynamic Team
As we continue to expand our footprint, PT Telmark Integrasi Indonesia is looking for dedicated professionals to join our Yogyakarta branch. If you are passionate about driving results and thrive in a performance-oriented culture, we invite you to explore our current vacancies.
Position 1: Team Leader - Desk Collection
We are seeking a seasoned professional to guide our collection efforts and ensure team success.
* Oversee and lead the daily activities of the Desk Collection team.
* Drive the team toward achieving monthly collection targets.
* Provide consistent monitoring, mentoring, and coaching to elevate agent performance.
* Prepare and analyze comprehensive reports on team productivity and goal attainment.
* Minimum D3/S1 degree in any discipline.
* At least 1 year of experience as a Collection Team Leader, preferably within the Fintech or Banking sectors.
* Proven track record in back-bucket/recovery collections.
* Proficiency in MS Office, particularly advanced Excel skills.
* Strong analytical mindset and exceptional communication skills.
* Must be willing to be based in Yogyakarta.
Position 2: Agent - Desk Collection
We are looking for motivated individuals to serve as the voice of our client-facing operations.
* Engage with customers via phone and digital channels to facilitate loan repayments.
* Address customer inquiries regarding payment methods and collection processes.
* Provide accurate information concerning payment policies, terms, and conditions.
* Analyze payment data to offer educational insights and support to customers with overdue accounts.
* Propose creative solutions for payment resolutions and fund recovery.
* Minimum high school (SMA/SMK) diploma.
* Excellent negotiation and communication capabilities.
* Strong analytical skills with a natural flair for problem-solving.
* Proven ability to work effectively under pressure to meet targets.
* Comfortable utilizing computer systems for daily tasks.
* Minimum 3 months of previous experience as a Desk Collection Agent.
## How to Apply
Are you ready to take the next step in your career with one of the industry's fastest-growing BPO providers? We offer a professional environment where your skills are valued and your growth is supported.
To apply for these positions, please submit your updated Curriculum Vitae (CV) to [email protected]. We look forward to reviewing your application and potentially welcoming you to the PT Telmark Integrasi Indonesia team.